Terms and Conditions

Rental qualifications

• 
  National ID for EU residents. Passport or equivalent for other residents; if not written in Roman letters it must be accompanied by a sworn translation. Only physical documents are accepted.
• 
  Driving licence held for at least 1 year. The Portuguese digital driving licence is accepted if shown through the official traffic app.
• 
  Minimum age 19: from 19 to 20 a junior driver surcharge applies, from 21 to 24 (included) a young driver surcharge applies.
• 
  The contract holder must give Record go a local address (apartment, condominium, villa, hotel, etc.) and their home address in their country of residence.
• 
  Identification (ID/passport and driving licence) must be written in Roman characters; otherwise an official translation or an International Driving Permit is required.
• 
  Customers have up to 6 business hours after the booked pick-up time to collect the vehicle before the booking becomes a no-show.

Payment

• 
  Accepted: Visa and Mastercard (debit or credit), American Express (TCC/TCCP mandatory), EC-Karte and Union Pay.
• 
  NOT accepted: cash or bank transfers.
• 
  The card holder must be present when the rental agreement is signed. Only one card is allowed per rental agreement and it must show the holder's name. The holder must know the card's PIN and provide the card number and expiry date if requested. The card must be physical.
• 
  With TCC or TCCP: rental charges are paid at the desk (including optional and extra services) plus a full tank of fuel.
• 
  Without TCC or TCCP: rental charges are paid at the desk (including optional and extra services) plus a full tank of fuel, and a pre-authorisation for the excess is blocked on the card. With debit cards the pre-authorisation amount is charged, not blocked.
• 
  A credit card is mandatory for the premium groups PTAR, LTAR, LSAR, LLAR, JVAR, PFAR, PSAR, PXAR, PVAR, PDAH, XFAR, PQAR, PFAC, PFAH.

Excess / basic cover

• 
  Excess (CDW and TP with excess) is included.
• 
  Damage, taxi and towing charges are not included. The customer is liable for damages up to the excess amount.
• 
  All rates include an excess. Buying TCC or TCCP reduces the excess to €0. In case of negligence the customer is liable for the total excess.

Total Comfort (TCC)

• 
  Excess €0 and no pre-authorisation for the excess.
• 
  Excludes damage to optional extras, undercarriage, engine and clutch, damage caused by negligence, stolen/damaged/lost keys, wrong fuel, special cleaning, loss of vehicle documents, and any loss or damage caused by natural disasters.
• 
  TCC is mandatory when paying with American Express.

Total Comfort Premium (TCCP)

• 
  Excess €0 and no pre-authorisation for the excess.
• 
  Premium roadside assistance included, with taxi and towing charges.
• 
  Also covers stolen/damaged keys and special cleaning.
• 
  Excludes damage to optional extras, undercarriage, engine and clutch, damage caused by negligence, loss of vehicle documents, damage to the vehicle interior, and any loss or damage caused by natural disasters.

Extras

GoPad/MiFi loss or damage: tablet €220, cover €15, mount €15, USB cable €3, wall charger €12, car charger €8, carry case €4.

E-Toll requires a €100 deposit. Child seat loss or damage: €300.

Driver and service charges

Out of hours: Record go waits for the customer up to 40 minutes after the plane lands. A flight number must be provided to guarantee an out-of-hours pick-up.

E-Toll / Via Verde

• 
  Many Portuguese roads only have electronic tolls (Via Verde), with no traditional toll booths. Since 8 January 2023 (Decree-Law 84-C/2022) all rental vehicles must carry the Via Verde device.
• 
  By renting a vehicle the contract holder automatically joins Record go's toll payment service, active from signing the contract until the vehicle is returned.
• 
  The service costs €2.08 per rental day, up to €20.79 per rental. All tolls are charged to the customer when the vehicle is returned.
• 
  A €100 pre-authorisation is held on the customer's card to pay tolls and the service. Record go settles the tolls at return and releases the rest; the bank may take up to 30 days to release it.

Other charges

• 
  Special cleaning: from €75 to €150
• 
  Smoking: €50
• 
  Driving outside the authorised territory: from €400 plus kilometres driven
• 
  One way (not allowed): €400
• 
  Late return: €40 per day plus the daily rate per day
• 
  Vehicle abandonment: €200 per day plus the daily rate per day until recovery
• 
  Fine administration fee: €40
• 
  Damage administration fee: €50
• 
  Damage to the vehicle: official repair appraisal
• 
  Vehicle returned at a public car park: €30 plus the ticket cost
• 
  Flight diversion (flight diverted to another airport): €40
• 
  Wrong fuel: from €302.50
• 
  Damaged, lost or stolen keys: from €302.50
• 
  Roadside assistance: from €237
• 
  Damaged, lost or stolen E-Toll device: €30

Daily rate used for late returns and abandonment (price per day)

Roadside assistance

• 
  Basic: 24/7 roadside assistance. Towing, taxi, repair costs and a replacement vehicle are not included for mechanical failures or damage caused by the customer. A replacement vehicle may be provided within 24 hours to reach the location, depending on distance; any road assistance costs are charged to the customer.
• 
  Premium: 24/7 roadside assistance including towing, taxi, repair costs and a replacement vehicle for mechanical failures and damage caused by the customer. A replacement vehicle may be provided within 24 hours, depending on distance.
• 
  RSAC (Roadside Assistance Cover) includes Premium roadside assistance: €7.95 per day, minimum €15.90, maximum €111.30 per rental, all groups.